FAQ & Operating Manual

Our search bar is universal, locate all available items under auctions, buy it now and classifieds in one go with further filtering options once a hit is returned. 

Click sign up if you are not already a member and the fill the required details. (if you intend to be a seller, a few additional details would be required upon clicking on the sell tab / button sign in when you would like to access your account, sales made, purchases made, make a new purchase or to create a new listing.

Please note that you will be buying from marketplace sellers and projectdukkan's portfolio, always check ratings to make sure you get quality treatment . If any issues arise we first suggest you try and sort the matter with the seller themselves but feel free to fall back to projectdukkan at omghelp@projectdukkan.com

• Sell: selling would require a few additional details which would be requested once the "sell" button is hit

• Buy: sign up, sign in, buy!

Always make sure to read all descriptions and make sure you know what you are purchasing

Like an item? Simply add to cart

Below account options can be accessed once signed in and then by hitting the “your account” button located on the top of the website. These options enable better control over your account / sales / purchases and other settings. There are a few features we have enabled and few others on their way, we are open to suggestions as well so help us to make life easier for you.

We have tried to explain them in brief, also note that the tabs; “my buys”, “live” and sold” have an additional sub menu to make it easier to track items between auctions, buy it now and classifieds. Additionally there is also a search box under the live tab to make it a tad easier to shuffle through pages of items; this works with items numbers and item names.

• my account: more like your profile settings that contains your personal information
• my wishlist: a wishlist where items you might like to purchase sometime in the future, think of it as a bookmark:
• my buys: contains all your purchases, an easy way to print receipts, look back at the sellers you purchased from and ability to rate them. (we strongly suggest rating sellers as this is what builds this trust based community and also give them an opportunity to resolve issues before you rate them negatively)
• live: all your current for sale items, here you can search, edit and pause / block items. Pausing an item will move it from its live state and not locatable on the website. You however will be able to locate it under the paused tab and reinitiate / unblock it at any time.
• sold: all sold items
• paused: current paused/blocked items
• my referral list: a list of your referrals, a useful feature once we enable the referral reward system :d
• my email subscriptions: tailor your subscriptions to your needs
• my bid history: you still reading? I'm impressed. This basically contains all your bids, really useful when you have forgotten what products you been chasing.
• my shipping address: your shipping address, always make sure it’s up to date before making a purchases

Projectdukkan has 3 methods of listings ; 1) classifieds 2) buy it now, 3) auctions (with a combination of auctions and buy it now) buy it now is the traditional way of shopping seen all over the internet, i.e., you like something you add it to cart at its advertised price and checkout; simple as that. 

Classifieds are your traditional online advertisement / online classifieds system where you could list a product, service, products wanted ad etc.

Buy it now is basically our fixed price solution where the price is as advertised, simply add the item(s) to cart in preferred quantity (if available) and checkout. Always check seller ratings, read reviews about your products on the internet and also double check shipping / final shipping fees to avoid any confusion.

Auctions are a little tricky in the sense that they are not as streamlined as "buy it now." basically an auctions works in the mechanics of a traditional auctions system where the highest bidder wins. Auctions enable buyers and sellers to get great deals and the combo of the two makes things a little bit more flexible; for example, a seller might want to see what it's worth to sell a particular item without compromising his/her value, so in this case they could have a reserve price which would restrict the item being sold under the sellers comfortable price. 

• bid: accepted amount payable by the buyer
• bid increment: minimum amount to add on top of the current bid
• max bid: a maximum amount the buyer places for a auction although the system would only bid the next minimum increment on his/her behalf
• reserve price: amount chosen by the seller in private which is the minimum required for an auction to be closed, if by bidding a reserve price is met or crosses 0 in the case of a "no reserve price"; the highest bidder is now eligible to win the auction once time is run out or seller deems fit

if you're new to auctions concept online; they can seem a tad bit mysterious or overwhelming but we assure you that is not the case. Please understand that a bid entered by you as a buyer is binding and should be honored, this is what would enable the community and system to work as designed and thrive: so please consider all product descriptions and auction time frames before actually placing your bid(s).

Auctions come in two flavors, 1) auctions 2) auctions and buy it now combo

An auction page has a slightly different layout then the traditional "buy it now" offering; we have a "place bid" button instead of a add to cart to begin with, the current price status = current bid by the highest bidder is shown and the auction is won by that highest bidder when the auctions auto closes at its allocated time or when a seller wishes to close the auction earlier.

A user can place a bid with the set minimum bid increment pre-defined by the seller, buyers also have the option to view the bid history of any particular item. As a buyer you can freely input the highest you would like to pay for that product as we have enabled the automatic bidding feature; this enables you as a buyer to walk away with the best deal possible as you might end up paying much lower than your max bid. Our system basically saves your max bid while only bidding using the "bid increment" value to outbid the current leader of the auction thus ensuring you pay the lowest required to lead the auction.

• bid the max you are willing to pay and the system will do the rest
• you always have an option to bid manually
• if another buyer has a higher max bid than you, eventually the system will outbid your max and put him in the lead, this continues until the auction time runs out and whoever is the highest bidder will lead until auction is timed out or closed by the seller
• you might pay less than your max bid
• you have to buy the product if you win
• other buyers might also use the automatic bidding system
• reserve price is only known to the seller

Start

Leo decides to list a used watch with a minimum starting bid of 5.00 aed and a duration of 5 days with a minimum bid increment of 2 aed.

• starting / current bid: 5.00 aed; minimum bid increment: 2.00 aed
  the first bid is from toby, who bids 15 aed even though the minimum increment is 2.00 aed. At this moment, the system will accept the 16.00 aed but only bid 7.00 aed on john's behalf since there are no other bidders at the moment.
• current bid: 7.00 aed; minimum bid increment by 2.00 aed = 9.00 aed
  the second bid is from maya, who bids 9.00 aed; at this point since john's max bid was 15 aed, our system would automatically bid another 2.00 aed on his behalf pushing the current bid to 11.00 aed.
• current bid: 9.00 aed ; minimum bid increment by 2.00 aed = 11.00 aed
  maya wants the watch desperately and tries again, bidding 11.00 aed. Toby's maximum is still higher, so the system bids again on his behalf putting him on top again.
• current bid: 11.00 aed ; minimum bid increment by 2.00 aed = 13.00 aed
  relentless, maya tries again, bidding 21.00 aed. This is higher than toby's maximum, so the current bid is now upped to 17.00 aed (toby's maximum plus one bid over) maya is now in the lead and our system will auto bid on her behalf if required until a max of 25.00 aed.
• current bid: 17.00 aed ; minimum bid increment by 2.00 aed = 19.00 aed during the final moments of the auction, a new bidder named timmy bids the minimum of aed 19.00. Projectdukkan's system now automatically bids on maya's behalf, outbidding timmy by one increment
• winning bid: 21.00 aed ; winner: maya
  the auction ends after exactly five days. Maya having the highest bid wins but she only pays 21.00 aed and not her highest 25 as no one out bid her max bid. The seller always has the option to end an auction earlier; either with a winner as long as the reserve price is met or without a winner as long as the reserve price wasn't met.

End

In a scenario of "auctions and buy it now"; you would see the usual add to cart together with an option to bid.

Auctions enable buyers and sellers to get great deals and the combo of the two makes things a little bit more flexible; for example, a seller might want to see what it's worth to sell a particular item without compromising his/her value, so in this case, he/she would add an auction start price but at the same time have a "buy it now" price. A buyer in this case could either pick up the item at the advertised price or try and negotiate with the buyer via bids, the seller could either accept bids and close the auction or have a automated bare minimum price "reserve price" set where once the auctions surpasses that limit, the buyer could win. This could work in the favor of both parties, seller could always test the market and maybe get a higher price based on demand in a market where the demand is far less, the buyer ends up being in the position of being able to get the best deal possible as long as he/she is patient.

We have no fees at the moment, this however is subjected to change via an email broadcast if ever. 

The using of paypal might hamper potential sales but at the moment we have taken a firm stance and believe paypal provides the utmost level of security and privacy. We will however consider other option when we deem fit. 

When you purchase from us, i.e., the seller "projectdukkan" we would have your back as much as possible, we will provide a money back guarantee as long as the product is undamaged and in the delivered condition. We however cannot guarantee any concrete policy as of now with items purchased in the market place. Items purchased via the market place is out of our control and we suggest sellers and buyers to use utmost vigilance before transacting, especially buyers need to verify warranty / guarantee options mentioned on the listings. That being said we however would try and help our customers as much as possible either ways; we need you guys after all! :d

items purchased using our online payment option(s) will provide the security until delivery, after that any warranty / refund claims would have to be targeted towards the seller/manufacturer. Some sellers would not offer any such after sales support, so please make sure you know what you are getting yourself into.

*depending on the timeframe, some cancellations might incur a nominal admin / restocking fee.

Problem with an order? Changed your mind? Wrong model? Wrong color? Offended? ----> email us at omghelp@projectdukkan.com

we request your understanding as we can get a little enthusiastic at times and might just go a little overboard, keeping that in mind we request you to immediately notify us if we have crossed the line (via ours ads or products or any other communication) as clearly this will never be our intention. We understand there our boundaries but most of the time these are unfortunately invisible; there is a fine line between what could be offensive for some and not at all for another, so we would appreciate your understanding and open mind if we were to ever cross it; and would certainly appreciate an opportunity to fix the matter. Let us know

We would not always share the views of the ads and recommendations / external links seen on our site or other social media platforms, and thus cannot be held liable for any such redirects that could potential cause distaste and or questionable security concerns. We however would take feedback seriously and consider surrendering all ties with such entities if this exposure was in direct offense to views of even a minority few. 

Tell us at omghelp@projectdukkan.com and if we have enough demand we will get it! Or maybe we could just help you out as a one off :d

- contact omghelp@projectdukkan.com
we will work in crazy ways together with you to get you that exposure.

- contact omghelp@projectdukkan.com
we can surely try to help or maybe even work together!

Except for a name, mobile number and an email / delivery address, we do not need to know who you are. Further details would however help us serve you better in regards to recommendations, tailored services, etc regardless of the info you leave behind, we would protect it like our own and only use it for services that you have signed up for. Even our newsletters and other alerts would be controlled by you thus enabling 0 spam! 

We reserve the right to change our terms and conditions, contents and or operating procedures. We will however try our best to communicate any such changes and via email or our website to say the least.